AIRBNB - Reducing Customer Churn
Every PM aims to minimise their customer churn, but how do you do it? Read this case study on AirBnB, and how it reduces churn through personalisation. Use this case study to enhance your understanding of user psychology, and design principles.
AIRBNB - Reducing Customer Churn
Every PM aims to minimise their customer churn, but how do you do it? Read this case study on AirBnB, and how it reduces churn through personalisation. Use this case study to enhance your understanding of user psychology, and design principles.
AIRBNB - Reducing Customer Churn
Every PM aims to minimise their customer churn, but how do you do it? Read this case study on AirBnB, and how it reduces churn through personalisation. Use this case study to enhance your understanding of user psychology, and design principles.